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Frequently Asked Questions |
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Downloading and Using Designs My Account How to When I open my design, it looks like characters and numbers on the screen. This is the result of opening the design file in the wrong software package--one that your computer chooses. You must have embroidery software loaded on your computer in order to view downloaded embroidery designs. For best results, when the option is available to "open" or "save" downloadable designs, always choose "SAVE" to download designs onto your computer. Then open the saved design in embroidery software. »Back to top The designs I download look nothing like the pictures. All of the colors are messed up. Why? During the design conversion process and with the multitude of embroidery software and machine versions, it is difficult to keep the original colors. When you open the designs in your own software, you may choose to change the color palette to match the threads used in the design. All of the thread colors correspond to Madeira Rayon No. 40. By changing the colors to best suit your project or material you are allowed a creative freedom in everything you create. »Back to top I'm getting a message that says part of the design is missing? This can be due to a complication in the transfer of the file during the downloading process. Please download the design again and this should correct the problem. If you are still having difficulties, please contact us at 1-800-318-8973. »Back to top My embroidery machine format is not one of the available download options. Why? This is often due to size restrictions of particular design formats and software. For example: Even if you have a larger hoop you may not be able to download a design into your software that is larger than 4 x 4. Most embroidery software can open or import other file formats. Therefore, if a design is not available in your embroidery machine file format, open or import another file format into your embroidery software and resave it in the file format appropriate for your embroidery equipment. It is your responsibility to verify that the design you are purchasing will fit your sewing field. There will be no returns allowed on designs to that are too large for your hoop. »Back to top Can I resize my designs? If your software has the capabilities we guarantee that any of our designs can be resized up or down by 20%. If you have any questions on this or require additional sizing please contact us at 1-800-318-8973. »Back to top If I don't like a design I purchased, can I get a refund? We do not offer refunds on any designs or packages. »Back to top What if the design doesn't work correctly? Please let us know right away if you are having difficulties using any of our designs. We will make any corrections necessary and get the new design back to you as soon as possible. »Back to top What if I want edits done to a design? If the edits are required due to the design not sewing properly at actual size, we will make those free of charge. If there are additional edits that you would like there will be an hourly charge. Please contact us for more details. »Back to top The designs I want to download have a ZIP. Extension. What is this? The best way to transport data over the Internet is often to compress it in a file called a zip file. Uncompressing software will be required to "unzip" the files. This can be downloaded for free at www.winzip.com »Back to top Can I share a design that I have purchased with friends and family? It is illegal to share, give away, rent, copy or sell an embroidery design even if you have downloaded it for free. This is a violation of the copyright law. For more information on these laws please visit www.embroideryprotection.com. »Back to top I can't sell this design? It is illegal to sell any embroidery software files that you have purchased or downloaded in accordance with copyright laws. You CAN however, sell any item in which you have embroidered the designs on. »Back to top What formats can I get designs in? Our designs are available in the following formats: ART, CSD ( this is NOT Dos Condensed), DST, EXP, HUS, JEF, PCS, PEC, PES, SEW, SHV, VIP, XXX. Please keep in mind that due to size restrictions, not all of our designs will be available in every format. »Back to top When do I get my designs that I purchase? All of our designs are available for Instant Download as soon as you complete your order. Go to My Account to access all of your designs. »Back to top Can I have my designs emailed to me? Yes. This feature is available under My Account. Simply click on the email option instead of the download and your design will be emailed to your account. »Back to top What if I want them shipped? We can ship your order on a CD in any of our available formats. Please choose this option when you are checking out. There is a $5.00 S/H fee that will be applied to your order. »Back to top What if I forget my password? If you have forgotten or misplaced your password, we will email you the information. Go to the Login screen and click on the Forgot Your Password? Link. »Back to top How secure is my credit card info when I place any order? Very. Creative Design is a secure site and any of your information is not accessible to outside persons. »Back to top Why do I have to enter in my credit card info each time I order? For your added security we do not keep your credit card information on our website. »Back to top I purchased your catalog, how do I redeem my $25.00 Coupon? You can redeem your coupon either by emailing, phoning or faxing us your Account Information and your order. We will then place your design(s) in your Design Library. If your order exceeds the $25.00, please provide us with your payment information as well. »Back to top I received a postcard from you with a coupon. How do I redeem this? You can redeem your coupon either by emailing, phoning or faxing us your Account and Payment Information with your order. We will then place your design(s) in your Design Library. »Back to top How do I do Appliqués? 1. Sew the "Cut File" outline of the applique on pellon or heavy paper. If you are not provided with a cut file, start the design and sew just the outline of the applique. This will give you your pattern. 2. Use the pattern to cut out your fabric. We recommend cutting your fabric to exact size. 3. Hoop the garment or fabric you are going to sew on. 4. Back up to the beginning or start your design over and sew just the outline of the applique onto your garment or fabric. This will show you exactly where to place your cut out fabric pieces. 5. Use spray adhesive or fusible webbing on the back of your cut out fabric pieces to hold them in place. Place them on your garment or fabric where you sewed the outline of your design. 6. Continue to sew the rest of your design. It will begin to tack down your pieces of fabric. »Back to top How do I do the "Loopy" Technique? To achieve 3-dimensional look, turn your completed design over, and cut bobbin thread. Turn design back over and pull threads through. Be sure to only clip your bobbin thread to create the loops. If you are getting more of a "Fringe" effect, you may be clipping too close to your top threads. »Back to top How do I do the "Fringe" Technique? To achieve this look, turn over your completed design and clip your threads on the outer edge of the area that you are trying to fringe. Turn the design back over and pull the thread through. »Back to top |
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